Terms of service
Terms of Service
Last Updated: June 1, 2026
1. Introduction
Welcome to Prime Regeneration. These Terms of Service govern your access to and use of our website located at https://primeregeneration.com/ and any related services.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Prime Regeneration is owned and operated by CL Stores LLC.
2. Eligibility
By using this website, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.
3. Use of Our Website
You agree to use this website only for lawful purposes.
You agree not to:
- Use the website for fraudulent or unlawful activity
- Attempt to gain unauthorized access to our systems
- Interfere with the operation or security of the website
- Copy or use website content without permission
- Transmit harmful code, malware, or disruptive technology
4. Products and Services
Prime Regeneration is a U.S.-based online retailer specializing in premium wellness and recovery equipment for home use. We offer products from established manufacturers and authorized distributors.
We make every effort to display product information accurately. However, product colors, sizes, specifications, availability, and appearance may vary slightly depending on your device, manufacturer updates, or supplier availability.
All products are subject to availability. We reserve the right to modify, update, or discontinue products at any time without notice.
Manufacturer warranties are provided and supported by the respective brands, unless otherwise stated on the product page.
5. Orders
When you place an order, you are making an offer to purchase the selected product or products.
We reserve the right to accept, refuse, or cancel any order at our discretion, including but not limited to situations involving:
- Product availability issues
- Pricing, product listing, or inventory errors
- Suspected fraud or unauthorized activity
- Incorrect or incomplete customer information
- Supplier or manufacturer availability changes
If an order is canceled or changed, we will attempt to notify you using the contact information provided at checkout.
6. Pricing and Payment
Prices are subject to change without notice. Product prices, shipping costs, promotions, and availability may vary by product, supplier, location, and time of purchase.
You agree to provide accurate billing and payment information for all purchases.
By placing an order, you confirm that:
- Your payment method is valid
- You are authorized to use the payment method provided
- You agree to pay all applicable charges, including product costs, shipping, taxes, and any other applicable fees shown at checkout
Payments are processed securely through trusted payment providers. Prime Regeneration does not store full payment card information on our website.
7. Shipping and Delivery
Please refer to our Shipping Policy for full details on shipping times, delivery, freight handling, and related requirements.
All delivery timeframes are estimates and are not guaranteed. Delivery timelines may vary based on supplier availability, carrier scheduling, freight requirements, weather, customer location, and other factors outside our control.
Some large or heavy products may require special delivery arrangements, freight delivery, liftgate service, forklift access, crane access, or customer preparation before delivery. Any product-specific delivery requirements should be reviewed before purchase.
8. Returns, Refunds, and Cancellations
Please refer to our Refund & Return Policy for full details on returns, refunds, cancellations, eligibility, and return requirements.
Return eligibility may vary by product, supplier, product condition, order status, and whether the item has shipped. Customers are responsible for reviewing the applicable return policy before placing an order.
9. Product Information and Availability
We work to keep product information accurate and up to date. However, product specifications, included components, packaging, images, lead times, and availability may change due to manufacturer or supplier updates.
If a product becomes unavailable or delayed after an order is placed, we will attempt to contact you using the contact information provided with your order.
10. Manufacturer Warranties
Many products sold by Prime Regeneration include manufacturer warranty coverage. Warranty terms, coverage periods, exclusions, and claim procedures are determined by the applicable manufacturer or brand.
Prime Regeneration may help guide customers to the appropriate warranty support process when available, but warranty approval, replacement, repair, or service decisions are made by the manufacturer or warranty provider.
11. Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, layout, and design elements, is the property of Prime Regeneration, its suppliers, its licensors, or the respective rights holders.
You may not copy, reproduce, distribute, modify, or use any website content without written permission.
12. Third-Party Links and Tools
Our website may contain links to third-party websites, tools, payment providers, financing providers, shipping platforms, manufacturer resources, or other external services.
We are not responsible for the content, policies, practices, availability, or accuracy of third-party websites or services.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how certain information may be collected, used, and protected.
14. User Content
If you submit reviews, comments, messages, photos, feedback, or other content to Prime Regeneration, you grant us the right to use, display, reproduce, and publish that content in connection with our website, marketing, customer support, or business operations, where permitted by law.
You agree that any content you submit:
- Is accurate to the best of your knowledge
- Does not violate any laws or third-party rights
- Is not false, harmful, misleading, abusive, or inappropriate
- Does not contain confidential information that you do not have permission to share
We reserve the right to remove or refuse user-submitted content at our discretion.
15. Prohibited Uses
You may not use this website:
- For unlawful, fraudulent, or misleading purposes
- To violate any laws, regulations, or third-party rights
- To transmit harmful code, malware, or disruptive software
- To interfere with website functionality, security, or performance
- To collect information from the website without authorization
- To impersonate another person or entity
We reserve the right to restrict, suspend, or terminate access if these Terms are violated.
16. Disclaimer of Warranties
This website and all related services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, we do not guarantee that:
- The website will be uninterrupted, secure, or error-free
- All information will always be accurate, complete, or current
- Product availability, pricing, or specifications will remain unchanged
- Any website issue or technical error will be corrected immediately
Nothing on this website is intended to replace professional advice, including medical, legal, financial, installation, construction, electrical, or safety advice. Customers are responsible for consulting qualified professionals when appropriate.
17. Limitation of Liability
To the fullest extent permitted by law, Prime Regeneration, CL Stores LLC, and their owners, employees, contractors, service providers, affiliates, and partners shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Losses related to use of, or inability to use, the website
- Delays in shipping, delivery, supplier availability, or service interruptions
- Errors, inaccuracies, or omissions in product information
- Third-party service, manufacturer, supplier, carrier, or payment provider issues
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
18. Indemnification
You agree to indemnify and hold harmless Prime Regeneration, CL Stores LLC, and their owners, employees, contractors, service providers, affiliates, and partners from any claims, damages, losses, liabilities, costs, or expenses resulting from:
- Your use of the website
- Your violation of these Terms
- Your violation of any law, regulation, or third-party right
- Information or content you submit to us
19. Installation, Safety, and Product Use
Some products sold by Prime Regeneration may require professional installation, electrical work, plumbing work, site preparation, freight handling, or specialized equipment for safe use, delivery, or setup.
Customers are responsible for reviewing product manuals, installation requirements, local codes, safety instructions, and manufacturer guidelines before purchase, installation, and use.
Where required, customers should use licensed professionals, including electricians, plumbers, contractors, or other qualified service providers.
20. Termination
We may suspend or terminate your access to the website at any time if you violate these Terms or use the website in a way that may harm Prime Regeneration, CL Stores LLC, our customers, our partners, or our website operations.
21. Governing Law
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.
22. Dispute Resolution
If a dispute arises, we encourage you to contact us first at support@primeregeneration.com so we can attempt to resolve the issue.
Where applicable and permitted by law, disputes may be resolved through arbitration or other available dispute resolution methods.
To the extent permitted by law, you agree not to participate in class action claims against Prime Regeneration or CL Stores LLC.
23. Changes to These Terms
We may update these Terms at any time. Changes take effect upon posting to this page.
Your continued use of the website after changes are posted means you accept the updated Terms.
24. Contact Information
Prime Regeneration is owned and operated by CL Stores LLC.
Store Name: Prime Regeneration
Legal Entity: CL Stores LLC
Prime Regeneration is an online-only store and does not operate a public retail showroom.
Email: support@primeregeneration.com
Phone: (513) 650-6959
Business Hours: Monday–Saturday, 9:00 AM – 5:00 PM Pacific Time
Closed: Sunday
By using this website, you agree to these Terms of Service.