Refund & Return Policy
Prime Regeneration is an online retail brand operated by CL Stores LLC. We partner with established manufacturers and authorized distributors. Manufacturer warranties apply where applicable.
Return Eligibility
- Returns are accepted for new, unused, and uninstalled items
- Items must be returned in original condition with all packaging, accessories, and documentation included
Return Window
Return requests must be submitted within 30 days of delivery.
Return Authorization
A Return Authorization (RA) number is required for all returns. Please contact customer support before returning any item to receive return instructions.
Restocking Fees
Some products may be subject to restocking fees depending on the manufacturer or supplier. These fees typically range from 10% to 25% of the product price.
Any applicable restocking fees will be clearly communicated and approved prior to issuing a return authorization (RA).
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, damaged upon arrival, or incorrect.
For large or freight-shipped items, return shipping may require coordination with a freight carrier and additional costs may apply.
Inspection & Refunds
Returned items are inspected upon receipt. Once approved, refunds are processed within 7–14 business days and issued to the original payment method.
Non-Returnable Items
The following items are not eligible for return:
- Items that show signs of use, installation, or damage after delivery
- Custom-built or made-to-order products
- Certain large freight or specialty items once shipped
Some oversized, custom-built, made-to-order, or supplier-restricted items may have limited return eligibility once the order has shipped. Any product-specific return limitations will be disclosed on the product page before purchase.
How to Start a Return
To request a return, please contact Prime Regeneration Customer Support:
Email: support@primeregeneration.com
Phone: (513) 650-6959
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PST
Sunday: Closed